Apprentice - Deskside & Technology Support Job in Bangalore at AtkinsRealis

AtkinsRealis is hiring for the role of Apprentice - Deskside & Technology Support!

Responsibilities of the candidate:

• Typically provides technical support for Internal and External customers.
• Deploy / Image Laptop / Desktop computers and peripherals, record and track assets document during deployment according to IT Services standards and workflow procedures.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to Request & Incident Best Practice guidelines.
• Support the Senior Desk Side team and Technology Support Engineer Ensure in the maintenance of all local equipment rooms and conference room IT Services facilities.
• Exhibit a flexible approach to working on a rota basis and provide necessary cover when necessary.
• Full time On-site availability required.

Requirements:

• Fresher with good English Communication is Mandatory
• Strong verbal and written communication.
• Ability to learn and adapt to latest technologies.
• Ability to work under pressure and within time constraints.
• Knowledge of IT systems and Networks.
• Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• Travel expected to other offices in Bangalore (As needed).
• Adhere to work schedule, attendance and leave policies, ability to work in shifts (24 x 7) as and when needed.