Applications Managed Services Engineer Job in Hyderabad at NTT DATA

NTT Data is hiring for the role of Applications Managed Services Engineer (L1)-1!

Responsibilities of the Candidate:

• Monitors client Packaged Application technologies such as ERP, Middleware and other business critical software
• Identifies problems and errors prior to or when they occur
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Investigates first line incidents assigned and identifies the root cause of incidents and problems
• Fulfils approved requests following agreed procedures
• Provides telephonic or chat support to clients when required
• Executes approved maintenance activities including patching and configuration changes
• Follows the required handover procedures for shift changes to ensure service continuity
• Reports and escalates incidents where necessary
• Ensures the efficient and comprehensive resolutions of incidents and requests
• Proactively identifies opportunities for work optimization
• Updates existing knowledge articles or creates new ones
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
• May also contribute to / support on project work as and when required
• May work on implementing and delivering Disaster Recovery functions and tests
• Performs any other related task as required

Requirements:

• Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
• Basic knowledge of infrastructure and technology within the supported technical domain (i.e. ERP, Windows, Linux, SQL, Oracle Middleware and Webserver, etc.)