Application Support Senior Analyst Job in Hyderabad at Deloitte

Deloitte is hiring for the role of Application Support Senior Analyst!

Responsibilities of the Candidate:

• Provide day-to-day application support, acting as a primary point of escalation for incidents and service requests across multiple applications.
• Triage, diagnose and resolve support issues promptly, using root cause analysis to prevent recurrence.
• Manage incidents and changes in accordance with ITIL best practices, documenting outcomes and ensuring compliance with SLAs.
• Monitor support queues and IT Service Management systems (experience with ServiceNow desirable), allocate work, and maintain accurate status updates for customers and stakeholders.
• Conduct monthly post-patching checks, validate application health, and escalate or communicate issues to the EAS on-call team.
• Support enhancement and development activities by liaising with development teams, participating in design impact assessments, and verifying fixes or new functionality.
• Maintain and update technical documentation, runbooks, support knowledge bases and standard operating procedures to reflect current configurations and known workarounds.
• Contribute to continuous improvement initiatives: identify process inefficiencies, propose improvements, and implement changes that reduce operational risk and improve service quality.
• Evaluate and apply trustworthy Generative AI solutions where appropriate to enhance support efficiency, documentation quality, or automation while maintaining governance and risk controls.
• Work within Agile teams, participate in sprint activities as required, and ensure support considerations are incorporated into delivery planning.
• Operate with a growth mindset: seek feedback, share knowledge, mentor peers, and pursue ongoing skills development.
• Manage multiple tasks and priorities independently, escalating appropriately when required and keeping stakeholders informed of progress and risks.

Requirements:

• Strong written and verbal communication skills.
• Technical Skills: .Net, C#, Git, SQL, HTML, CSS, JavaScript, jQuery, React, Azure DevOps, python, Linux, docker and PowerShell scripts
• Nice to have but not mandatory: Experience with hands-on development and GitHub