Application Support Engineer Job in Pune at Citi Bank

Citi Bank is hiring for the role of Application Support Engineer!

Responsibilities of the Candidate:

• Provide quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help us and the business succeed.
• Be responsible for batch management, end-of-version software, and tool sets upgrades, automated manual tasks, and platform build project management.
• Maintain application systems that have completed the development stage and are running in the daily operations of the firm.
• Maintain and support applications and their operating environments, focusing on stability, quality, and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same-day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used.
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensure that storage and archiving procedures are in place and functioning correctly.
• Act as a liaison between users, interfacing with internal technology groups and vendors
• Ensure daily core account batches are stable and meet SLA

Requirements:

• 3-6 years’ experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Ability to ensure quality, reliability, and timeliness of work products and systems.
• Knowledge of Core Account Batches , Interfaces, DevOps.
• Experience in application support and banking domain specifically in Flexcube, Kafka, EMS, Fuse, Talend administration
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder
• Experience with handling Linux Operating systems
• Proficient in SQL using Oracle and SQL server DB
• Web application support experience especially with
• WebSphere environment and Weblogic environment
• Middleware exposure including NDM, MQ, EMS, Kafka and SFTP
• Experience with ITRS Geneos monitoring tool, Kibana, AppDynamics and Splunk Tool Sets
• Experience with scheduling jobs using Autosys tool
• Good to have - Experience with cloud based technologies - Openshift, Couchbase, MongoDB
• Good Understanding in JIRA , Services Now and Confluence