Application Support Engineer Job in Bangalore at kindred

Kindred is hiring for the role of Application Support Engineer!

Responsibilities of the Candidate:

• As an Engineering Support Analyst, you will be responsible for identifying and resolving issues within various components of critical business systems. Your role will involve providing dynamic service and acting as a software detective to ensure the smooth functioning of systems. This includes triaging bugs, escalating tickets with comprehensive information, responding to alerts, and initiating On-Call when necessary, all while maintaining clear and effective communication
• Working alongside stakeholders including Traders, Developers, DevOps, and SRE teams
• Provide technical support for critical business systems, ensuring timely identification and resolution of issues
• Collaborate with cross-functional teams to maintain seamless system functionality
• Conduct root cause analysis to identify and address underlying issues and implement preventive measures to avoid future occurrences
• Demonstrate a solid understanding of software engineering principles and practices
• Provide coverage for colleagues in Australia and Europe (AEDT & CET)

Requirements:

• 2-3 years of proven experience in providing technical support for critical business systems
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills, essential for working with global stakeholders
• Extensive knowledge of support principles, including incident and problem management
• Desirable knowledge in server stack and website support
• Extensive experience in issue debugging, analysis, and resolution
• Required experience and understanding of the following toolsets
• Experience in creating Splunk/Grafana dashboards, integrating metrics, logs, and traces to provide a proactive approach to error detection
• Testing experience is a definite advantage