Application Support Analyst- Hyderabad Job in Hyderabad at Deloitte

Deloitte is hiring for the role of Application Support Analyst- Hyderabad!

Responsibilities of the Candidate:

•  Provide application support for users working on Azure virtual desktop infrastructures (VDIs) and Canadian laptops.
• Deliver support to Canadian and USI users across all business groups for the Canadian member firm.
• Rapidly assess, triage, and prioritize multiple user requests to meet service expectations.
• Create and maintain email distribution lists, security groups, shared mailboxes, and public folders.
• Coordinate and interact with other teams/departments as needed to progress and resolve tickets.
• Manage information structures by provisioning access and migrating data across firm-approved information management tools in alignment with guidelines.
• Receive, review, and route generic mailbox requests to the appropriate path for action.
• Help organize and manage information based on user needs and available information management tools at Deloitte.
• Provide on-call coverage during busy seasons and support occasional weekends/holidays during peak workload periods.
• Apply strong communication, negotiation, interpersonal, and client service skills to deliver a high-quality support experience.

Requirements:

• Bachelor’s degree in business administration, information technology, computer science, or related field.
• Excellent organizational and communication skills. Must have strong interpersonal skills, presentation skills, and ability to work productively with all levels in a global organization.
• Expert problem solver - Finding simple answers to complex questions or problems.