Application Support Analyst (Data Support) Job in Chennai at S&P Global

S&P Global is hiring for the role of Application Support Analyst (Data Support)!

Responsibilities of the Candidate: 

• Manage daily production support for index platforms.
• Monitor daily data load jobs.
• Support the historical data migration tasks.
• Respond to critical production issues and provide immediate workarounds to maintain business continuity.
• Interact with business operations to provide day-to-day data & technical support.
• Analyze production issues, report bugs, and collaborate with the application development team for resolution.
• Escalate critical or non-resolvable issues to the next level and provide ETA to customers.
• Conduct periodic system checkouts and notify internal & external stakeholders.
• Troubleshoot data and system issues with stock exchanges and market data distributors.
• Organize and conduct postmortems for outages.
• Maintain support procedures & runbooks, system checkout tasks, and escalation contacts.
• Execute disaster recovery plans, submit change tickets, and obtain approvals.
• Liaison with vendor partners and data hosting providers to resolve technical issues.
• Interact with business operations to provide technical support.
• Interact with global customers, business users, and IT staff.

Requirements: 

• Bachelor's degree in computer science, information systems or engineering is required, or in lieu, a demonstrated equivalence in work experience.
• 2-4 years of experience in Level-2 application/data production support is required
• Experience in Oracle Database, PL/SQL & stored procedures are required
• Experience in writing Unix Shell scripts is required
• Experience working on AWS services like ECS, EKS, S3, Cloud front etc is required
• Knowledge of networking protocols (TCP/IP, Unicast, Multicast, Sockets) and IP addressing is required
• Excellent communication skills are essential, with strong verbal and writing proficiencies
• Experience working on orchestration tools like Jenkins would be plus
• Experience with DevOps would be plus
• Experience working on containers like docker/kubernetes would be plus.