Application Support Analyst Job in Hyderabad at Sweken IT solutions

Sweken IT Solutions is hiring for the role of Application Support Analyst!

Responsibilities of the Candidate:

• Help resolve technical queries and software issues for the customer quickly and efficiently
• Obtain all the information necessary in order to resolve a customer software and technical query
• Manage customer expectations regarding estimated response times for issue resolution
• Collaborate with internal teams to address customer inquiries and escalate when required
• Own the customer queries from start to finish; communicate with customers regularly on issue status
• Recommend improvements on existing processes based on the experience gain from customer queries
• Translate Customer issues into application features

RequirementsL:

• Bachelor’s degree in Computer Science or equivalent
• Excellent communication skills (verbal and written) in English
• Complex problem-solving skills and strong attention to detail.
• 2 – 4 years experience in the area of Application and/or Customer support.
• Excellent interpersonal skills.
• Able to work under pressure and frequently changing priorities.
• Eagerness to learn and acquire new skills is preferred.
• Previous experience in high availability / mission-critical application support.
• Strong knowledge in ITIL practices in the area of Incident, Change, and Problem management.
• Experience with Cloud-based environment (AWS).