Application Support Analyst Job in Pune at Barclays

Barclays is hiring for the role of Application Support Analyst!

Responsibilities of the Candidate:

• To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. 
• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Requirements:

• Candidate should have hands-on knowledge on Unix, SQL and ITIL (Awareness of Incident / Change and Problem Management)
• Candidate should have good communication skills
• Candidate should be aware of atleast one Alerting and Monitoring tool Like App Dynamics / Grafana / Splunk, Kibana etc.
• Knowledge of IBM CMOD is preferred
• Knowledge on Cloud Platforms is preferred
• Candidate is preferred to have good problem solving skills
• Should consistently drive continuous improvement.