Application Support Analyst Job in Mumbai at Dentsu

Dentsu is hiring for the role of Application Support Analyst!

Responsibilities of the Candidate:

• Administer the Salesforce implementation to support a global user base.
• Support user queries and training on new functionalities launched monthly by the development team.
• Manage all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing settings.
• Handle data migrations and data loading requests for Salesforce.
• Support Salesforce integration with other applications and downstream systems.
• Troubleshoot and resolve user issues promptly and manage projects following agile best practices for application development.
• Execute Salesforce configuration changes, such as Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.
• Stay up-to-date with new Salesforce releases and assess new features for implementation.
• Identify unused or underutilized platform features and collaborate with the product owner to prioritize them in the product backlog.
• Establish best practices, maintain documentation, and propose improvements as the in-house expert.

Requirements:

• 3+ years of experience as a Salesforce Administrator.
• Experience working within a large, global organization is preferred.
• Driven to succeed with strong problem-solving skills.
• Negotiation skills and excellent customer service, interpersonal, communication, and engagement skills.
• Strong analytical, planning, and organizational skills.
• Self-motivated and able to work autonomously within a team environment.
• Positive, empathetic, and professional demeanor.
• Certified Salesforce Administrator.
• Experience with Lightning and Salesforce App development.
• Experience in creating and managing Flows.
• Sales Cloud certification is essential.