Application Support Job in Pune at Emerson

Emerson is hiring for the role of Application Support!

Responsibilities of the Candidate:

• Provide technical support to customers and evaluators, including installation troubleshooting, product configuration assistance, hardware and operating troubleshooting relating to product operation, and addressing improper product operation or erroneous system use Design, develop, and test the Emerson MES product Syncade.
• Work closely with customers and the internal software development team to diagnose complex software product issues.
• Monitor and troubleshoot application processes and system resources to ensure compliance with key system performance indicators.
• Develop methods and gather technical data to reproduce customer issues and communicate requirements efficiently to the development team.
• Ensure compliance with defined service level agreements.
• Execute and improve functional, performance, and non-regression tests. Implement innovative techniques to optimize and reduce troubleshooting time.
• Document technical knowledge and solutions in the form of manuals.
• Prioritize and manage several customer issues at one time.

Requirements:

• Minimum 2 years of proven experience in the manufacturing environment.
• Be able and willing to learn new technologies to meet the needs of the organization.
• Ability to diagnose and troubleshoot technical and customer issues and queries.
• Great teammate who builds and maintains positive team member relations.
• Able to manage and schedule multiple priorities.
• Possess strong analytical skills.
• Proven work experience as a Technical Support Engineer.
• Ability to devise solutions to problems independently.
• Excellent problem-solving skills
• Excellent oral & written communication skills.
• Bachelor of Science in Engineering/Computer Science or equivalent
• Good knowledge of various database software like SQL Server, Configuration
• Knowledge of Crystal Reports, Scripting, and IIS is a plus.