Application Engineer - Powertrain Mechanics Simulation Job in Pune at Gamma Technologies

Gamma Technologies is hiring for the role of Application Engineer - Powertrain Mechanics Simulation!

Responsibilities of the Candidate:

• Evaluate and resolve technical support requests from Global and Indian clients submitted via email, phone, or other channels
• Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolution independently and with the engagement of DevOps teams
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
• Serve as a customer advocate in shaping and driving the Powertrain Mechanics Simulation product roadmap, enhancements, and improvements; Conduct independent research aimed at designing and defining new software features and functionality
• Facilitate customer trainings to ensure customer satisfaction and retention as well as maximize usage of our product
• Identify trends and inefficiencies to enhance support processes and improve the user experience

Requirements:

• Master’s Degree in Mechanical Engineering
• Two (2) years’ experience in powertrain design
• Technical expertise and specialization in any of the following areas, used to support customers and engage prospective customers via pilot projects:
• Multi-Body Dynamics (MBD)
• Vibration Analysis
• Rotating Machinery Design and Analysis
• Tribology