Application Development Analyst Job in Hyderabad at Deloitte

Deloitte is hiring for the role of Application Development Analyst!

Responsibilities of the Candidate:

• ServiceNow Ticketing System Management
• Manage and resolve tickets related to communication systems using ServiceNow.
• Develop and maintain documentation for ticketing processes and resolutions.
• Documentation Management
• Create, update, and maintain comprehensive documentation for processes, systems, and procedures.
• Ensure all documentation is accurate, accessible, and up to date.
• Collaborate with various departments to gather information and improve documentation practices.
• Microsoft Teams Operations
• Provide technical support and training to users to enhance their experience with Teams.
• Conduct user training sessions and create documentation.

Requirements:

• Bachelor’s degree in information technology, Communications, or a related field.
• Minimum of 1-3 years of experience in enterprise communications or a similar role.
• Proficiency in ServiceNow and Microsoft Teams
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a global, multicultural environment.
• Preferred Skills
• Experience with other communication platforms and tools.
• Certifications in Microsoft Teams are a plus.