Applicant - Travel CLM Job in Mumbai at Sutherland Global

Sutherland is hiring for the role of Applicant - Travel CLM!

Responsibilities of the Candidate:

• EU 261 Assessment: Evaluate passenger claims under EU 261 regulations, ensuring proper eligibility determination based on operational factors.
• Evidence Gathering: Proactively collect and analyze relevant flight operations data (e.g., flight logs, METAR/TAF weather reports, NOTAMs, ATC communications, maintenance records).
• Operational Analysis: Assess the impact of disruptions related to meteorological conditions, technical faults, air traffic control restrictions, and other operational factors.
• Stakeholder Coordination: Collaborate with airline departments such as flight dispatch, maintenance, ground handling, and flight crews to verify claims-related evidence.
• Regulatory Compliance: Ensure decisions align with EU 261 legal frameworks, aviation safety standards, and airline operational policies.
• Proactive Claims Handling: Monitor real-time operational disruptions and preemptively assess potential EU 261 liabilities.

Requirements:

• Education - Any graduate with IATA certificate or Diploma in Aviation
• Background in airline operations, such as flight dispatch, flight planning, ground operations, maintenance control, or ATC coordination.
• Familiarity with aviation regulations(EU 261, EASA, ICAO, local CAA rules) and airline operational policies.
• Strong understanding of airport operations, including passenger handling, fueling, crew duty regulations, and airworthiness requirements.
• Ability to interpret aviation weather data, flight delay codes, technical logs, and incident reports.
• Experience with flight tracking tools (ACARS, ADS-B, airline ops systems like Sabre Movement Manager, AIMS, or SITA Flight Briefing).
• Knowledge of airline disruption management, including recovery strategies and compensation policies.
• Strong analytical skills, attention to detail, and ability to make informed decisions based on aviation data.