Analyst - ServiceNow Administrator Job in Hyderabad at Deloitte

Deloitte is hiring for the role of Analyst - ServiceNow Administrator!

Responsibilities of the Candidate:

• Perform day to day support and maintenance, work with the functional team and coordinate support and development efforts to provide administration support in the HRSD ServiceNow Module.
• Be responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications.
• Provide production support for the ServiceNow application through troubleshooting, problem analysis, and determining resolution to correct issues.
• Be a key member of the team responsible for maintaining the health and stability of our ServiceNow applications.
• Develop and deploy minor enhancement requests from customers.
• Collaborate with ITS to understand the impacts of ServiceNow upgrade planning and execution.
• Support the configuration of the ServiceNow HRSD application including, Case, Knowledge, Tasks, Reports, and Portal updates.
• Support custom and standard reports being used within ServiceNow.
• Monitor scheduled jobs/dependencies and job failure alerts to ensure timely error handling.
• Manage Instance Security, User/Group Access/Access Control Lists.
• Work with the product team to ensure user stories are developer-ready, easy to understand, and testable.
• Perform routine maintenance that includes performance monitoring and error identification/remediation.
• Analyze, troubleshoot, and fix identified ServiceNow system issues/operational support tickets.

Requirements:

• Bachelor’s degree and 1-3 years of relevant work experience 
• Detail-oriented with strong communication skills, both verbal and written 
• Ability to identify risks and issues that could impact delivery, track and escalate when needed
• Problem solving skills and consultative approach with an ability to collaborate with team members on best practices