Analyst-Risk Management Job in Gurgaon at American Express

American Express is hiring for the role of Analyst-Risk Management!

Responsibilities of the Candidate:

• Implement capabilities, processes, and controls to ensure merchant data are properly maintained

• Research customer complaints pertaining to merchant/industry bonusing

• Conduct research and support the implementation of new and expanded merchant/industry categories

• Define and implement strategic technology solutions

• Train users on GBG processes

• Maintain strong relationships with customer 

• Review and validate merchant data feeds from CRMD and customer inquiries to ensure accurate merchant categorization across all bonus categories

• Leverage internal and external tools to complete each merchant validation and record findings

• Support process streamlining through merchant data analyses and reporting of trends & impact of Bonusing Industries movements

• Identify and implement process controls and improvements

• Provide timely responses to requests from Audit, Risk Management, and regulators

• Maintain process documentation as part of audit and control requirements

• Support customer remediation efforts

Requirements:

• 2+ years of professional/relevant experience is highly desired

• BA/BS Degree (preferred in Engineering, Management Information System, Mathematics, Economics, Finance, or other related four-year degree)

• Self-starter with a natural curiosity to understand how things work

• Highly organized with strong attention to detail and cares about quality of work

• Demonstrated comfort managing large datasets and performing data analytics

• Experience with conducting research, trend analysis and reporting

• Advanced proficiency with Microsoft Office, especially Excel and PowerPoint

• Ability to operate independently and manage tight timelines

• Flexible and able to adapt to shifting or changing priorities

• Excellent communication and relationship building skills

• Positive minded team player with ability to see holistic picture that individual and team success are intertwined