Analyst - Risk Management Job in Bangalore at Razorpay - India

Razorpay is hiring for the role of Analyst - Risk Management!

Responsibilities of the Candidate:

• Monitor transactions/merchants to identify risk/fraud and take necessary action immediately.
• Handle transaction queries in case of discrepancies where disputes arise from the customer.
• Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
• Speak to merchants or customers to understand and address queries/concerns.
• Identify innovative ways to reduce risks by providing inputs on enhancing the process and reducing monetary losses.

Requirements:

• Experience: 1-2 years
• knowledge about a customer support app or CRM, such as Freshdesk
• Interpersonal skills - Friendly and pleasant demeanor over the phone and email
• Communication skills - Exceptional verbal and written communication
• Listening skills - Understand, anticipate, and resolve queries arising from various stakeholders
• Attention to detail and accuracy - Excellent organizational skills and multitasking skills
• Identify anomalies or suspicious behaviors and act quickly to reduce the impact
• Takes initiatives - Quickly and thoroughly solves problems when deliveries, transactions or experiences do not go 100% as planned
• Good Microsoft Excel Knowledge