Analyst - Product Support Job in Bangalore at Temenos

Temenos is hiring for the role of Analyst - Product Support!

Responsibilities of the Candidate:

• Understand the working of the specific product – application(s) in which expertise needs to be built through training programs including on-the-job training, classroom training and training material available on the knowledge collateral(s).
• Facilitate solutions to the tickets logged. It includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution & providing an agreeable solution.
• Understand the details in the ticket logged and validate the completeness of the information provided and if required, collect further information from the client. Use the collected information to analyze the problem threadbare.
• Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams.
• Contribute to Knowledgebase through FAQs and How-to’s.
• Develop/enhance tools that will help in reducing the analysis time and boost customer experience. Best tools have a fair chance of getting integrated into Core products.
• Perform onsite analysis of tickets at client places. Typically, this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade.

Requirements:

• You should have 2 to 5 years of Product Support experience with coding experience (Java, C++ & SQL/Oracle)
• You should have a degree in BE/BTech/MCA
• You should have experience in client-facing roles and acting as a technical reference point during software implementation/upgrades
• You should have experience working in a 24/7 Support team