Analyst – Operations Job in Bangalore at Allstate

Allstate is hiring for the role of Analyst – Operations!

Responsibilities of the Candidate:

• Communicating with the customer/Adjuster to understand their requirement and meet their needs, serving the customer with empathy; and following up to ensure that customer needs have been met
• Managing, and researching auto claims, working with highly complex customer/Adjuster communications, concerns, conflicts & issues.
• Communicating empathetically and timely with customers and helping them through their claim process in a fast, fair and easy manner.
• Reviewing claims, and doing follow-up through calling (Outbound and Inbound calls).
• Retrieving Claim related documents, and obtaining additional information (if missing).
• Completing all necessary forms, and routing them to the appropriate parties.
• Updating the claim information and handling the task.
• Going through training. You will receive ongoing support, mentoring and coaching as you develop in your career.

Requirements:

• Graduate or equivalent experience
• Excellent customer service skills and a passion for helping others
• Ability to be a self-starter and work independently
• Excellent time management skills
• Claims background experience a plus
• Strong geographic knowledge of the surrounding area
• Auto Technical or claims workflow experience is a plus
• Critical thinking with the ability to make decisions with limited supervision
• Strong organizational skills
• Excellent oral, phone and written communication skills
• Strong team skills are required
• Strong computer, typing and grammar skills