Analyst - Investment Servicing Job in Bangalore at IG Group

IG Group is hiring for the role of Analyst - Investment Servicing!

Responsibilities of the Candidate:

• Utilize our cutting-edge cloud-based contact center to provide trade and admin support on Investment products to our global client base across phone, email and web chat
• Champion the client and bring the client experience to the forefront
• Gain a strong understanding of various financial instruments such as stocks, options, futures, FX, cryptocurrencies, bonds and commodities
• Gain a strong understanding of financial markets, stock exchanges and macro-economic events
• Provide trading expertise on P&L and margin calculations, order types, charges, trade assistance & investigations
• Answering queries and cross-selling of our products and platforms
• Providing clients with technical support with our front-end platforms and chart packages such as MT4, TradingView and ProRealTime

Requirements:

• A degree-level education (any subject)
• Experience of working in a customer facing role (Preferable)
• Fluency in English (verbal and written)
• A Sales background, good working knowledge of any additional European language, Chinese or Arabic would all be a distinct advantage.
• Excellent interpersonal and communication skills
• A logical and analytical approach to problem solving
• Confident to employ basic math’s skills, particularly mental arithmetic.
• Strong team player and time management skills
• Literacy in MS Office
• Can handle an administrative role
• Ability to work well under pressure