Analyst- French Language Specialist Job in Hyderabad at Deloitte

Deloitte is hiring for the role of Analyst- French Language Specialist!

Responsibilities of the Candidate:

• Should have basic knowledge about computer software and hardware.
  
• Good to have knowledge on Microsoft Technologies such Outlook 2016,
• Office 365 and Office 2016, working and troubleshooting experience of Hybrid
• Environment of On Prem and Exchange Online.
  
• Good to have knowledge on Active Directory such password reset, Account management, Mailbox and DL management.
  
• Good to have experience in working on MS Teams, One Note and One Drive for Business, knowledge of Windows Azure functionality for Mobile Device
• Management will be added advantage
  
• Should have Knowledge on Microsoft Skype for Business technologies to setup Skype meeting Ad-hoc or planned.
  
• Exceptional knowledge of performance optimization of Windows laptops, including reconfiguration, maintenance and/or upgrades
  
• Should possess most updated Knowledge Smartphone OS such as Android and iOS, Email sync on PDA, Hotspot configuration and troubleshooting
  
• Should provide technical resolution or troubleshooting to the Customers for laptop, printer, MFD and other hardware peripherals
  
• Good Knowledge of Networking and Internet connectivity issues for desktop & portable systems is a must
  
• All applicants must be flexible to work in a 24/7 schedule with split shifts, split week offs and weekend working
  
• Should be extremely flexible to support our customers from multiple time zones
  
• Excellent verbal and written communication.
  
• Analyze and resolve incidents and service requests regarding use of application software or hardware.
  
• Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
  
• Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.
  
• Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.
  
• Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
  
• Should be a quick learner and team player.
  
• Meet key performance indicators like Customer Satisfaction Survey scores,
• Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions.
  
• Adheres to Code of Ethics, Vision, Mission and Core Values.

Requirements:

• Required: Any Graduate
• Excellent written, verbal, listening, analytical skills.
• Easily grasp and communicate complex ideas.
• Excellent problem-solving skills.
• Knowledge of MS Office 2010, 2013 including Outlook.
• Knowledge of computer hardware and software.
• Knowledge of Operating Systems like Windows 10 and MacOS.
• Knowledge of network and internet.
• Location : HYD & BLR