Analyst, Data Operations Job in Pune at Evolent Health International Private Limited

Evolent Health is hiring for the role of Analyst, Data Operations!

Responsibilities of the Candidate:

• Monitor bot automation processes to ensure end-to-end file processing is completed with high efficiency and on a timely basis for client and/or internal stakeholders to best meet or exceed prescribed SLAs/OLAs measured against
• Monitor various client inbound & outbound data file extract creations and remediate job failure issues as they arise
• Facilitate monthly manual file-loading processes
• Update operational process tickets and request status updates to processes as applicable
• Work to establish and maintain strong relationships of all internal groups, particularly Market Ops (client-facing team), to maintain high expectations and output of team and organizational throughput
• Coordinate multiteam faceted processes within Evolent business units
• Create process documentation in the Confluence (Atlassian) application for other team members to reference for future training or new hire

Requirements:

• Bachelor's degree or equivalent education (required)
• 1-3 years of customer service or customer relationship (CRM) management experience (preferred)
• 1-3 years minimum of experience with SQL Server Management Studio (required)
• Strong interpersonal and/or communication skills (e.g. will need to communicate with internal and external stakeholders regularly) (required)
• Substantial knowledge of ETL and Data Warehousing processes (required)
• Abundant knowledge of Microsoft Suite applications (e.g. Word, Excel) and their functions (required)
• Has a strong ability to apply problem-solving and critical thinking skills in unfamiliar and/or unknown situations to solve complex problems (required)
• Knowledge of Healthcare Electronic Data Interchange (EDI) & Medical Billing transactions
• 1-2 years minimum of experience with Atlassian (Jira/Confluence) applications and/or similar equivalents (preferred)