Analyst - CRM Workplace Solutions Job in Mumbai at JPMorgan Chase & Co.

JPMC is Hiring for the Role of Analyst - CRM Workplace Solutions!

Responsibilities of the Candidate:

• Configure and customize Dynamics 365 CRM to meet business requirements, including creating and managing entities, fields, forms, views, and dashboards.
• Design and implement workflows, business rules, and process automation to streamline business processes and improve efficiency.
• Manage user roles, permissions, and security settings to ensure data integrity and compliance with organizational policies.
• Perform data management tasks, including data import/export, data cleansing, and maintaining data quality within the CRM system.
• Develop and maintain reports and dashboards to provide insights into business performance and support decision-making.
• Troubleshoot and resolve CRM-related issues, providing technical support to end-users as needed.
• Collaborate with sales, marketing, and customer service teams to understand their needs and provide CRM support and training.
• Stay updated on the latest Dynamics 365 features, updates, and best practices, and recommend improvements to the system.
• Assist in the planning and execution of CRM-related projects and initiatives.

Requirements:

• Bachelor’s degree in information technology, Business Administration, or a related field with at least 1 year of relevant work experience working with CRM tools, or a related field
• Proven experience as a CRM Dynamics Administrator or in a similar role.
• Experience with workflow and process automation tools within Dynamics 365.
• Proficiency in data management and reporting tools.
• Strong analytical and problem-solving skills with the ability to interpret complex data and provide actionable insights.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.