Amazon Connect Solutions Engineer Job in Hyderabad at DELIVEROO

Deliveroo is hiring for the role of Amazon Connect Solutions Engineer!

Responsibilities of the Candidate:

• Configure and maintain Amazon Connect contact flows, queues, routing profiles, and other related components to meet business requirements.
• Monitor and optimise the performance of Amazon Connect to ensure efficient call handling and customer service.
• Collaborate with stakeholders to understand business needs and implement solutions within Amazon Connect.
• Troubleshoot and resolve technical issues related to Amazon Connect, including integrations with other AWS services.
• Implement and maintain security best practices within Amazon Connect to protect customer data and ensure compliance with relevant regulations.
• Develop and maintain documentation for Amazon Connect configurations, processes, and procedures.
• Stay updated on new features and capabilities of Amazon Connect and recommend improvements to enhance the contact center operations.
• Provide training and support to contact center agents and supervisors on the effective use of Amazon Connect features and tools.

Requirements:

• Proven experience as an Amazon Connect Administrator or similar role, with a deep understanding of Amazon Connect configuration and administration.
• Strong knowledge of AWS services, particularly those related to Amazon Connect, such as Lambda, S3, DynamoDB, and CloudWatch.
• Familiarity with contact center operations and best practices, including call routing, IVR systems, and workforce management.
• Ability to troubleshoot and resolve technical issues related to Amazon Connect and its integrations with other systems.
• Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
• Experience in implementing and maintaining security measures within Amazon Connect to protect customer data and ensure compliance.
• AWS certification(s) related to Amazon Connect and other relevant AWS services is a plus.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• AWS Certified Advanced Networking - Specialty or AWS Certified Solutions Architect - Professional certification.
• Experience with scripting languages such as Python or JavaScript for customising Amazon Connect functionality.