AIML - Annotation Team Lead (Hyderabad) Job in Hyderabad at Apple Inc.

Apple is hiring for the role of AIML - Annotation Team Lead!

Responsibilities of the Candidate:

• As an AIML Data Operations Team Lead, you’ll be responsible for providing daily leadership and promoting the development of 25-30 Annotation Analyst team members.
• You are self-motivated, and friendly and have a passion for supporting your team’s development through critical and creative thinking.
• You’ll identify, promote, and implement innovative ideas to meet and exceed performance and quality goals set by leadership.
• You will support employees’ success by establishing relationships and seeking to understand what motivates individuals.
• You will oversee performance management, ensuring daily, monthly, and quarterly operational metrics are met.
• You’ll effectively execute management and administrative tasks such as leading staff meetings, conducting regular one-on-ones, hiring, training, and developing employee performance.
• You will drive operational improvements, and team collaboration, and recommend innovative solutions to business challenges.
• You’ll establish clear and effective working relationships and communication channels with internal partners.
• This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.

Requirements:

• Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or similar dynamic environment supervising 20-30 employees
• Experience leading in a professional environment
• Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
• Excellent influencing skills and ability to work with key business partners
• Priorities coaching needs and experience in developing employees to achieve optimal results
• Able to develop coaching plans that incorporate observations and key performance trends
• Leads a standard for high-quality work by consistently meeting and exceeding performance goals
• Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience
• The solution-oriented leader who demonstrates creativity and curiosity
• Ability to thrive in a dynamic and ambiguous environment
• Experience in the field of AIML- Data Annotations
• Project Management
• Quality Management Systems
• Data Analysis