Agent-Customer Service Representative Job in Gurgaon at Bill Gosling outsourcing

Bill Gosling Outsourcing is hiring for the role of Agent, Customer Service Representative!

Responsibilities of the Candidate:

• Help customers with complaints and questions, give customers information about products and services
• Ensure to deliver BGO and client metrics and expectations on a regular basis.
• Ensure customer satisfaction and provide professional customer support
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
• Champion company core values and other company programs
• Other duties as assigned