Aftersales Support Representative Job in Hyderabad at Apple Inc.

Apple is hiring for the Role of Aftersales Support Representative!

Responsibilities of the Candidate:

• Searching Apple's internal systems for specific order details, e.g, delivery information, payment details, address-verification etc.
• Navigating Apple and Apple carriers' websites for logistics information.
• Communicating with other Apple departments such as Logistics and Finance via Apple's internal tools to further investigate a customer issue.
• Detailed logging of all customer calls, written in English, in the relevant Apple database.
• Need to gain in-depth knowledge of AppleStore processes and policies, including knowing when to make exceptions to ensure customer satisfaction.
• Advise customers on the features and benefits of our new and existing Apple products.
• All Customer Support Representative are expected to deal professionally and competently with all customers, representing Apple in a positive manner at all times, to ensure a world class customers service for AppleStore customers at all times.
• The Retail Contact Centre operates 365 days a year, with normal operational hours from 9:00 a.m. to 9:00 p.m., Monday to Sunday. Your regular working hours will be 40 hours over five days a week, with a schedule that may vary based on business needs. 
• This is a full-time, onsite role where you'll be working from the office during your scheduled shifts.

Requirements:

• Fluency in English and Hindi is required.
• High standard of written & oral communications.
• 1-2 years customer service/sales, consumer retail, or contact centre experience.
• Makes space to listen, learn, and amplify diverse perspectives and experiences.
• Actively seeks out opportunities to champion and celebrate inclusion and diversity