Advisor Voice (RCC) Job in Ahmedabad at Jio

Jio is hiring for the role of Advisor Voice (RCC)!

Responsibilities of the Candidate:

• Manage all customer interactions as rostered within parameters
• Demonstrate ownership on calls when contacted by customer
• Respond to all customers in appropriate tone and language
• Offer a solution-based approach for all customer interactions
• Educate the customer at every given possible opportunity
• Ensure updation of product, system, process and policy knowledge
• Adhere to rostered timing, scheduled shifts and activities
• Capture customer details and data relevant to the call or service
• Resolve customer queries within agreed timelines
• Manage outbound campaigns as per business requirement
• Increase, develop and retain customer base through relationship
  building and service
• Follow all contact center policies, procedures, code of conduct and
  legislative requirements

Requirements:

• 10 + 2 / Graduation degree in any discipline
• Minimum 6 months experience in BPO is mandatory
• Speak local language
• Basic computer knowledge
• Problem solving skills
• Customer focus
• Technical orientation
• Attention to detail
• Service mindset