Advisor - Merchant Experience Specialist Job in Bengaluru at PhonePe
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Advisor - Merchant Experience Specialist
PhonePe
Full Time Job
Not Disclosed
0-1 years
Posted 30+ days ago
Location
- Bengaluru
Skills Required
- Operations Management
- Customer feedback
- Transaction Management
- Analytical skills
About this Job
PhonePe is hiring for the role of Advisor - Merchant Experience Specialist!
Responsibilities of the Candidate:
- Act with integrity & think customer-first in every interaction
- Handle PhonePe account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Requirements:
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritize, and manage time effectively
- Should be able to speak in English and Hindi
- Graduation (10+2+3) is Mandatory
- Multilingual skills (spoken + written) in South Indian languages are preferred
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About PhonePe
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