Administrator (Contract) Job in Lucknow at Wipro Technologies
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Administrator (Contract)
Wipro Technologies
Full Time Job
Not Disclosed
0-1 years
Posted 30+ days ago
Location
- Lucknow
Skills Required
- Customer Service
- Service Level Agreement
- Problem Solving
- Analytical skills
- Communication Skills
About this Job
Wipro is hiring for the role of Administrator (Contract)!
Responsibilities of the Candidate:
- Ensure timely response to all tickets raised by the client end-users.
- Provide solutions to service requests while maintaining quality parameters.
- Act as a custodian of the client’s network, server, system, storage, platform, and infrastructure to ensure proper functioning and upkeep.
- Monitor the number of tickets raised through various channels (dial home, email, chat, IMS) and provide appropriate solutions within defined resolution timeframes.
- Perform root cause analysis for tickets raised and create action plans to resolve issues, ensuring client satisfaction.
- Provide immediate resolution to high-priority tickets or services.
- Install and configure software and hardware as per service requests.
- Adhere 100% to timeliness based on issue priority to manage client expectations and avoid escalations.
- Provide application and user access based on client requirements to ensure timely solutions.
- Track all tickets from acceptance to resolution as per customer-defined resolution times.
- Maintain timely backups of critical data, logs, and management resources to ensure acceptable solution quality.
- Coordinate with on-site teams for resolving complex problems and ensure timely client servicing.
- Review logs gathered by Chat BOTS and ensure all service requests and issues are resolved promptly.
Requirements:
- Expert in process excellence with the ability to follow standards and norms for consistent results, effective control, and risk reduction.
- Competent in systems thinking to understand interrelatedness and interdependencies within complex environments.
- Expert technical knowledge of various devices, networks, and systems to be serviced by the administrator.
- Strong problem-solving skills and a passion for achieving results.
- Proficiency in collaborative working and execution excellence.
- Demonstrated ability to adhere to SLA timelines with zero escalations and positive client feedback.
- Experience in providing client solutions and resolving complex issues efficiently
Eligible Degrees
+95 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Wipro Technologies
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