Accounts Receivable Associate Job in Hyderabad at Intercontinental Exchange

ICE is hiring for the role of Accounts Receivable Associate!

Responsibilities of the Candidate:

• Address and resolve high volumes of customer inquiries and provide professional, polite and timely customer service.
• Investigate accounts with delinquent receivables via email and phone communication with customers and/or the internal business team to collect outstanding balances.
• Develop and maintain good rapport with customers and internal business owners.
• Maintain and update customer contacts within the billing system.
• Initiate credits and adjustments to customer accounts with correct ledger coding.
• Assist with other duties, as assigned by the management team, in a timely and accurate manner.
• Incorporate feedback received from management to ensure performance and productivity expectations are being met.

Requirements:

• Associate or Bachelor's degree in Accounting or a business-related field.
• Minimal related work experience is required, but the applicant must be hard-working and have a strong desire to learn.
• Oracle Revenue Management and Billing (ORMB) and High Radius experience is a plus but not a requirement.
• The candidate must be detail-oriented and possess strong organizational skills.
• Ability to work in a fast-paced environment and have the flexibility to handle various job assignments.
• Strong customer service and both verbal and written communication skills are required.
• The candidate must be able to handle confidential and sensitive information professionally.
• Proven experience adhering to daily, weekly and monthly transaction goals/targets is a must.