Account Protection Specialist Job in Gurgaon at American Express

American Express is hiring for the role of Account Protection Specialist!

Responsibilities of the Candidate:

• Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
• Answer inbound calls from Card members and set up/action fraud cases on calls
• Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it
• Detect and minimize credit and fraud risk whilst enabling spend at the same time
• Real time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants
• Point of Sales (POS) approval, charge reversals request from merchant establishments
• Resolve cases within the assigned empowerment limit
• Continue to monitor current trends in Fraud landscape & suggest preventive & corrective measures
• Meet and endeavor to exceed metrics on transactional quality, compliance, RTF, regulations and productivity as per goals 

Requirements:

• Graduates/Postgraduates
• Excellent communication
• Minimum 1 year experience in contact center domain
• Ability to work in a hybrid environment
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment
• Ability to work in a 24/7 rotational environment
• Proven analytical and problem-solving skills with a strong attention to detail