Account Protection Specialist Job in Gurgaon at American Express

American Express is hiring for the role of  Account Protection Specialist!

Responsibilities of the Candidate:

• Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis
• Meet and endeavor to exceed metrics on transactional quality, compliance regulations, and productivity as per goals
• Highlight issues through feedback and recommend changes in workflows, procedures, and service levels, based on customer demands to meet their needs and ensure quality service is given at all times
• Balance customer interests with the interests of American Express
• Make outbound calls to card members, and banks to validate information

Requirements:

• Quality-focused with strong attention to detail
• Excellent listening and verbal communication skills exhibiting a strong presence and the ability to communicate effectively across all audiences
• Strong Command of the English Language (specifically Concepts of Functional Grammar and its usage) both in terms of understanding and assessing
• Excellent Written and oral Communication Skills
• Demonstrate people management skills and can coach team members.
• Being 100% focused on the team's success.