Account Manager Enterprise Job in Mumbai at DEPT

DEPT is hiring for the role of Account Manager Enterprise!

Responsibilities of the Candidate:

• Client Relationship Management:Build and maintain strong, long-lasting relationships with enterprise-level clients.
  Understand clients' business goals and challenges to align our services with their needs.
  Act as the main point of contact and advocate for clients within the organization.
  
• Account Development:Ensure client retention and satisfaction through proactive communication and issue resolution.
  Identify opportunities for upselling and cross-selling additional services.
  Collaborate with internal teams to create customized solutions that address clients' evolving requirements.
  
• Strategic Planning:Develop account plans and strategies to achieve targets.
  Stay informed about industry trends, market conditions, and competitors to provide valuable insights to clients.
  
• Collaboration with Cross-Functional Teams:Work closely with sales, marketing, project management, development, support teams to deliver comprehensive solutions and support to clients.
  Communicate client feedback to internal teams for continuous improvement.
  
• Contract Negotiation and Renewals:Manage contract negotiations, renewals, and pricing discussions.
  Collaborate with legal and finance teams to ensure compliance with company policies and regulations.
  
• Reporting and Analysis:Track and report on key account metrics, account performance, and client satisfaction.
  Use data-driven insights to make informed decisions and identify areas for improvement.
  
• Customer Advocacy:Promote customer success stories and testimonials to showcase the value of our services.
  Act as a customer advocate within the company, ensuring that client feedback contributes to better development and improvement.
  

Requirements:

• Bachelor’s degree in business, Marketing, or a related field.
• Proven experience as an Account Manager or in a similar client-facing role within the IT industry.
• Strong understanding of IT products, services, and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work collaboratively in a cross-functional team environment.
• Results-oriented with a focus on achieving account targets and customer satisfaction.