Account Manager – Client Success Management Job in Jaipur at Yubi

Yubi is hiring for the role of Account Manager – Client Success Management!

Responsibilities of the Candidate:

• Managing accounts and business development activities with existing and new clients, with continuous on-the-go support and services for all existing clients in the BFSI space.
• Will be responsible for all training to be imparted to users across existing and new clients.
• Should be able to coordinate with the Product and Tech team for all user requirements, and bridge the gap between clients and the technical team.
• Working constantly for client success engagement, and developing relationships with existing clients to up-sell/cross-sell other products of the Company.
• Facilitating end-to-end setup of products and services with existing and new clients and sharing reports with management and stakeholders.
• Strong attention to detail and ability to multi-task when working towards deadlines.
• Managing service operations for rendering and achieving quality services; providing first-line customer support by answering queries & resolving their issues while ensuring minimum TAT.
• Well-versed in preparing presentations and reports including commercial proposals, e-mailers, and other marketing material as required for both, customers as well as internal stakeholders and management.
• Overviewing the accounts allocated in terms of usage of the Co services, the billing reconciliation, payment, and also other formalities in terms of onboarding the clients.
• Responsible for questionnaire, and customer feedback form – design and implementation.

Requirements:

• Minimum 1-3 years of experience in an Account Management Role or Credit Underwriting (Preferred Domain: BFSI).
• Good Communication and writing skills and also be able to build relationships with existing clients and up-sell/cross-sell with them.
• Strong problem-solving skills paired with the ability to develop creative and effective solutions.
• Ability to multitask across multiple clients and projects simultaneously in a diverse distributed delivery setup.
• Good domain knowledge of BFSI space, Forensics industry and also in depth knowledge of credit evaluation process and understanding financials, ratio analysis of any company.
• Competency in Microsoft applications including Word, Power point and Excel.
• Candidates who are qualified as CA, CA(Inter), CS/ICWA or MBA (Finance).