Account Manager Job in Chennai at Zoho

Zoho is hiring for the role of Account Manager!

Responsibilities of the Candidate:

• Build and maintain strong client relationships, serving as a trusted advisor.
• Understand client goals and industry trends to provide strategic guidance.
• Identify upselling and cross-selling opportunities to boost revenue.
• Collaborate with internal teams to ensure exceptional customer experiences.
• Monitor account performance, track KPIs, and provide regular reports.
• Resolve client issues promptly and professionally.

Requirements:

• Proven experience in Account Management or similar roles.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple accounts and prioritize tasks.
• Strong analytical skills to understand customer behavior and industry trends.
• Proficiency in CRM for maintaining accurate customer records.
• Ability to resolve complaints and enhance the customer experience.
• Flexible to work in shifts.