Account Health Support Specialist Job in Hyderabad at Amazon

Amazon is hiring for the post of Account Health Support Specialist!

Responsibilities of the candidate:

• The Account Health Support Specialist acts as the primary interface between Amazon and our business partners.
• The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform.
• The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
• Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Requirements:

• Candidate must have B.A/M.A in Arabic from recognized university.
• Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers. Awareness of how your direct actions impact the buyer experience and Amazon’s potential for bad debt.
• Flexibility to work various shifts, including working one weekend day or alternative start-end times
• Experience with Microsoft Office, including Outlook, Word, and Excel Ability to compose a grammatically correct, concise and accurate written and verbal response.
• Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
• Demonstrated ability to deal with ambiguity Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
• Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.