Academia Operations Specialist Job in Gurgaon at MongoDB

MongoDB is hiring for the role of Academia Operations Specialist!

Responsibilities of the Candidate:

• Provide operational support and manage end-to-end operations of the MongoDB for Academia program 
• Manage inbound applications and communications with educators and students (email and phone)
• Conduct outreach to educators and educational institutions
• Monitor systems and platforms used to support students and educators
• Regularly monitor and report on academic program statistics and learner progress to internal stakeholders and partner organizations 
• Provide administrative support for content syndication efforts
• Oversee Memorandums of Understanding (MoUs) with partner institutions and maintain trackers
• Maintain procedural documentation

Requirements:

• Bachelor's degree or equivalent work experience
• 2+ years of experience providing operational support 
• Exceptional written, verbal, and interpersonal communication skills
• Ability to develop and maintain strong, productive relationships with deans and faculty for top Computer Science, Engineering and Business programs at University and college levels
• Experience taking initiative and owning end-to-end deliverables 
• Ability to handle multiple tasks efficiently with excellent organizational skills
• Keen attention to detail
• Presentation and communication skills
• Bonus Points: 
  • Familiarity with MongoDB or non-relational databases
  • Experience with Zendesk, Airtable, Jira, or Google Suite
  • Experience identifying opportunities for, and implementing, process improvements and automation
  • Experience working in an academic or online learning environment is not required, but interest in this field will make the role more enjoyable