Basics of Insurance
Basics of Health:
1. General Terminologies
2. Booking Process
3. Claim Process
4. Tax Benefit
5. Exclusions
6. Free Look Period
7. Capping/Co-payment

• Understanding the concept of risk
• Exploring the relationship between uncertainty and risk
• Familiarizing oneself with the principles of insurance
• Introducing life insurance, including its meaning, products, documentation, and policy
• Introducing general insurance, including its meaning, products, documentation, and policy
• Introducing Health insurance, including its meaning, products, documentation, and policy
• Providing an overview of bancassurance
• Emphasizing the importance of customer service in insurance, including its quality and how it relates to the industry
• Providing an overview of financial planning in the context of insurance.

• Details about the Policybazaar website from the customer end

The Communication component of the program focuses on enhancing language skills and covers the following topics:
• Basic grammar rules for spoken English, including verbs, conjunctions, and prepositions.
• Guidelines for email writing and email etiquette.
• Identifying word parts such as roots, prefixes, and suffixes, and building business vocabulary.
• Strategies for delivering effective presentations.
• Improving active listening skills and paraphrasing.
• Developing English speaking skills through self-introduction and impromptu speeches.
• Tips for having effective conversations in English.
• Participating in group discussions to improve communication and interpersonal skills.
• MentorKart Mentorship Program

The Grooming module of the program focuses on developing interpersonal and professional skills and covers the following topics:
• Learning common etiquette and practicing them through role-plays and activities.
• Handling business cards, understanding general meeting etiquette, and practicing them through role-plays and activities. Developing telephone etiquettes and practicing them through role-plays and activities.
• Developing telephone etiquettes and practicing them through role-plays and activities.
• Understanding grooming standards and power dressing.
• Identifying the elements of good and bad customer service, exploring moments of truth in customer service.
• Developing complaint management and service recovery skills.
• Understanding customer relationship management (CRM).
• Learning about benchmark practices in CRM and practicing through role-plays.
• Developing the ability to work under pressure.
• Understanding the importance of interpersonal activities.
• Developing the ability to think creatively and out of the box.