Customer Success

by MentorKart

  • Student,Professional, Entrepreneur

  • Start Date : Coming Soon

  • Package up to 3.5 LPA

  • 10+ Programs Offered

  • NSDC Certified Courses

  • 100% Live Sessions

Limited Seats Hurry Up!!

Limited seats, Apply now! Or call on +91 7905242107

About

Whether you're an experienced professional or a fresher, this course is tailor-made to equip you with the essential skills required to succeed in Customer Success Management. Our program covers a comprehensive curriculum, starting with an introduction to customer success and best practices in the industry. Participants will also learn about developing interpersonal skills, effective time management, and call handling techniques, which are essential for delivering exceptional customer experiences.

Course Overview

The Customer Success with Soft Skill Development course is a comprehensive program designed for individuals seeking to gain a deep understanding of customer success management, live training on CRM software, and soft skill development. In the first module, participants will learn about the importance of customer engagement, handling customers, achieving win-win situations, and the difference between customers and consumers.

The next module provides hands-on experience in managing customer success using CRM software. Participants will have access to English classes to improve their language proficiency, and the live training will ensure they have a strong understanding of how to manage customer success effectively. The final module focuses on soft skill development, covering topics such as self-discipline, effective communication, e-mail writing, body language, presentation skills, interview preparation, resume building, and video CV making. These skills are essential for individuals looking to excel in their careers and build long-lasting relationships with customers.

Who should join

  • Helps develop skills and knowledge necessary for a successful career in customer success

  • Ideal for professionals seeking to improve customer retention and drive business growth

  • Fresh candidates who want to start their career in customer success domain.

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